Position title
Technology Support Specialist
Description

Tier2Tek Staffing is seeking a talented Technology Support Specialist for a client in the education sector. This is a direct hire position where you will play a critical role in providing technical support, troubleshooting, and ensuring smooth operation of technology systems for staff and students. If you're a tech-savvy professional with excellent problem-solving skills and a passion for helping others, this is the role for you.

Responsibilities
  • Provide frontline technical support to staff, students, and administrators for hardware, software, and network-related issues.
  • Troubleshoot and resolve issues with computers, printers, mobile devices, and other technology assets.
  • Manage and maintain user accounts, passwords, and access rights across various systems.
  • Set up and configure new hardware and software, ensuring compatibility with existing systems.
  • Perform routine maintenance, updates, and patches on computers and servers to ensure optimal performance.
  • Assist with the setup and maintenance of classroom technology, including projectors, interactive whiteboards, and audio-visual equipment.
  • Monitor and respond to support tickets in a timely and professional manner.
  • Document issues, resolutions, and maintain accurate records in the support system.
  • Collaborate with the IT team to implement new technologies and system upgrades.
  • Educate and train end-users on technology best practices and tools to maximize productivity.
Qualifications
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of experience in a technology support role or similar position.
  • Proficiency in troubleshooting Windows and Mac operating systems, Microsoft Office Suite, and Google Workspace tools.
  • Experience with Active Directory, network printers, and basic networking concepts (e.g., TCP/IP, DNS).
  • Familiarity with classroom or enterprise-level technology systems is a plus.
  • Strong analytical and problem-solving skills with the ability to work under pressure.
  • Excellent communication skills, with a customer-focused mindset.
  • Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator are a plus.
Job Benefits
  • Competitive salary with opportunities for performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance.
  • Retirement savings plan with employer match.
  • Paid time off, including vacation, sick leave, and holidays.
  • Professional development opportunities and training reimbursement.
  • Flexible work environment with hybrid options available.
  • Access to wellness programs and employee assistance resources.
Contacts

Tier2Tek Staffing - Direct Hire
(720) 722-2385

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Education
Job Location
224 N Maplewood Ave, Chicago, Illinois, 60612, United States
Working Hours
8am to 5pm
Base Salary
$55,000-$75,000 Per year
Date posted
November 25, 2024
Valid through
December 27, 2024
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Position: Technology Support Specialist

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