Position title
Technology Support
Description

Tier2Tek Staffing is hiring a dedicated Technology Support professional for our client in the education technology sector. This is a direct hire position where you’ll play a key role in supporting staff, faculty, and students with their technology needs, ensuring seamless operations within an innovative and tech-forward educational environment.

The Technology Support role will be responsible for providing first-line technical assistance, troubleshooting hardware and software issues, and supporting various devices and systems essential to the educational environment. You’ll assist users in resolving IT-related issues and contribute to enhancing the overall tech experience for the organization.

Responsibilities
  • Provide technical support to users via phone, email, or in-person, addressing software, hardware, and network issues.
  • Diagnose and troubleshoot IT issues on computers, mobile devices, and AV equipment used in educational settings.
  • Maintain and update records of issues and solutions, ensuring a well-documented support history.
  • Install, configure, and maintain software and hardware systems according to organization standards.
  • Collaborate with the IT team to escalate complex issues and maintain seamless technology operations.
  • Assist with technology setup for events, presentations, and other school functions as needed.
  • Ensure data security and compliance with the institution’s IT policies.
Qualifications
  • Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Experience: At least 1-2 years in a technical support or help desk role, preferably within an educational or similar setting.
  • Technical Skills: Proficient with operating systems (Windows, Mac), common educational software, and basic networking knowledge.
  • Certifications: CompTIA A+, Google IT Support, or other relevant certifications are a plus.
  • Soft Skills: Strong communication, patience, and problem-solving skills with a customer-focused approach.
Job Benefits
  • Competitive Salary based on experience and skill level.
  • Health & Dental Insurance: Coverage for employee and dependents.
  • Retirement Plan options to support financial wellness.
  • Paid Time Off (PTO): Vacation, sick leave, and holidays.
  • Professional Development: Opportunities for ongoing learning and certification support.
Contacts

Tier2Tek Staffing - Direct Hire
(720) 722-2385

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Education
Job Location
7080 N Mccormick Blvd, Lincolnwood, Illinois, 60712, United States
Working Hours
8am to 5pm
Base Salary
$50,000-$70,000 Per year
Date posted
November 14, 2024
Valid through
December 14, 2024
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Position: Technology Support

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