Position title
IT Support Specialist
Description
We are seeking a skilled and customer-focused IT Support Specialist to join our team in Phoenix. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. You will be the first point of contact for troubleshooting IT-related issues and providing timely resolutions. This role requires excellent communication skills, a strong technical background, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Provide technical support for desktop, laptop, and mobile devices.
- Troubleshoot hardware, software, and network issues for end-users.
- Install, configure, and maintain software applications and operating systems.
- Assist with network administration tasks, including monitoring and maintaining network infrastructure.
- Document support requests, issues, and resolutions using a ticketing system.
- Collaborate with the IT team to implement and support new technologies.
- Educate users on best practices for security and software usage.
- Perform routine maintenance, system upgrades, and backups.
- Manage and support office peripherals such as printers and scanners.
- Support remote users and ensure connectivity for off-site teams.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in IT support or a related role.
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with IT service management tools (ticketing systems).
- Strong problem-solving and analytical skills.
- Excellent communication skills and ability to work effectively with non-technical users.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.
- Ability to manage time effectively and prioritize tasks.
- Knowledge of cloud services and remote desktop tools is preferred.
Job Benefits
- Competitive salary within the industry standard.
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Paid time off and holidays.
- Professional development and certification reimbursement.
- Collaborative and supportive work environment.
- Opportunities for career growth within the company.
Contacts
Tier2Tek Staffing - Direct Hire
(720) 722-2385
Hiring organization
Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Information Technology
Job Location
4700 N 51st Ave, Phoenix, Arizona, 85031, United States
Working Hours
8am to 5 pm
Base Salary
$$50,000-$$65,000 Per year
Date posted
October 15, 2024
Valid through
November 15, 2024