Position title
IT Support Analyst
Description
We are seeking a dedicated IT Support Analyst to join our team in Detroit, MI. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. If you are passionate about technology and enjoy solving complex problems, we'd love to hear from you.
Responsibilities
- Provide first-line IT support to end-users, including troubleshooting hardware, software, and network issues
- Analyze and resolve technical problems, escalating issues as needed to higher-level support
- Install, configure, and maintain hardware such as laptops, desktops, and printers
- Assist with software installation, upgrades, and configuration, ensuring systems are up-to-date
- Monitor system performance and ensure security measures are in place
- Document support requests and resolutions in the ticketing system
- Provide training and guidance to users on IT best practices and tools
- Collaborate with IT teams to support larger projects, including system rollouts and infrastructure upgrades
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in IT support or a similar role
- Proficiency with Windows and macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting
- Experience with helpdesk ticketing systems and remote support tools
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Job Benefits
- Competitive salary with opportunities for growth
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company matching contributions
- Paid time off, including vacation and sick days
- Professional development and certification reimbursement
- Collaborative and supportive work environment
Contacts
Tier2Tek Staffing - Direct Hire
(720) 722-2385
Hiring organization
Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Telecommunications
Job Location
8636-8638 Joseph Campau St, Hamtramck, Michigan, 48212, United States
Working Hours
9am to 5pm
Base Salary
$50,000-$70,000 Per year
Date posted
October 17, 2024
Valid through
November 17, 2024