Position title
IT Help Desk Supervisor
Description

The Supervisor, IT Service Desk is responsible for ensuring IT Service within offices as well as users in the field. The Supervisor will provide and maintain white glove service to all onsite Executives daily. The successful candidate manages procedures related to identification, prioritization, and resolution of incidents and requests for service within our ITSM. The Service Desk Supervisor is also responsible for assisting with the organization’s service operations according to best practices, while ensuring an excellent user experience and availability. This individual will help enforce, policies and procedures to ensure consistent service levels and speedy issue resolutions. The Supervisor will help lead the team effectively through change to consistently achieve operational excellence targets, maintain the highest levels of customer satisfaction and a stellar support experience for our user base.

Responsibilities
  • Responsible for supporting all software applications and IT hardware used by the field sales and corporate teams including PC and Mac, LDAP, AD, Cisco AV and other Video Conference equipment
  • Responsible for the management, set up and installation of mobile devices and software for new users including asset management, assigning application access, ensuring that appropriate security and system configurations are compliant with company standards
  • Provides technical support and guidance to users; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of IT support requests
  • Responsible for balancing the workload of the team and prioritizing support requests in line with business priorities.
  • Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets via the group’s ITSM platform – office Platform
  • Respond to support requests and communicate with end users throughout the support lifecycle via office ticketing system
  • Troubleshoots application performance issues, and may recommend upgrades, patches and new applications and equipment
  • Support Video Conferences, AV Equipment, Digital Screens, and Mobile Devices
Qualifications
  • Excellent knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX
  • PC, Mac, Active Directory, LDAP,
  • Experience supporting C Level Executives
  • Office 365
  • Must have strong leadership, organizational, and time management skills
  • Able to multi-task with strong communication skills (both verbal and written) as well as good interpersonal skills
  • Minimum 5 years’ experience in an IT service desk environment providing technical support to a remote field-based sales force via telephone, face to face and remote desktop/management tools.
  • Bachelor’s degree in computer science/technical discipline preferred; computer systems or A+ certifications are a plus or equivalent combination of education and experience.
Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End
Industry
Information Technology
Job Location
1640 Logan St, Denver, Colorado, 80203, USA
Base Salary
$70,000-$90,000 Per year
Working Hours
8am - 5pm
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Position: IT Help Desk Supervisor

Thank you for submitting your application. Please allow our recruiters time to review your resume. Due to the volume of applications we receive, we are not able to provide status updates or answer calls regarding this position. If you are a good fit, we will call you directly to discuss the position more in-depth.

Thank you!