Position title
Help Desk Technician - Hybrid - Denver, CO
Description

Our firm is seeking an IT professional located in the Denver metropolitan area with 3-4 years of experience as a help desk technician supporting multiple clients remotely. This position requires daily interaction with clients, so excellent communication skills and previous experience in a similar environment are required.

You will be responsible for technical guidance for our clients, so a cool demeanor and wide range of knowledge in all aspects of technology is critical.

Remote work from home available. Competitive salary. Signing, performance, and retention bonuses.

Company Profile: M3 Technology Consultants is a growing IT Managed Service Provider located in Centreville, VA seeking a Tier 1-1.5 Client Analyst to support existing and new clients. Our clients range from professional service firms to non-profit organizations. Our services range from basic IT support to advanced network engineering and strategic planning.

JOB IS HYBRID: This requires both remote work and the ability to physically visit the office (in Denver) when necessary. Most day-to-day will be remote.

Responsibilities

• IT support relating to technical issues involving Microsoft\'s core business applications and cloud offerings, as well as virtual environments
• Troubleshooting workstation, networking and server issues remotely
• Manage and support disaster recovery and business continuity solutions
• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Maintain and create documentation for hardware, applications and SOPs
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
• Improve customer service, perception, and satisfaction
• Ability to work in a team environment and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Develop in-depth knowledge of the service catalog and how it relates to customer\'s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses
• Work through project tickets and phases as assigned
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Qualifications

• Professional IT Certifications, such as: Microsoft MCP or CompTIA A+
• Associates or Bachelor\'s Degree in a related technical field
• Experience with Microsoft’s full stack of Desktop and Server applications as well as Office 365 and Azure • Experience supporting Mac devices
• Working with applications in the A.E.C field like: AutoCAD and Revit
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: the ability to match resources to technical issues appropriately
• Service awareness of all organization\'s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• US Citizen and willing to take a drug test and undergo a background check

Job Benefits

Health, Dental, Vision, 401k, ADD, STD, LTD, Life Insurance, Paid Annual Training and Cell Phone Reimbursement.

Contacts

Tier2Tek Staffing - Direct Hire
(720) 722-2385

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End
Industry
Information Technology
Job Location
Denver, Colorado, US
Base Salary
$50,000-$60,000 Per year
Date posted
June 17, 2022
Valid through
July 17, 2022
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Position: Help Desk Technician - Hybrid - Denver, CO

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