Tier2Tek Staffing is actively hiring a Help Desk Engineer Tier 2 for our client, a leading organization in the renewable energy sector. This is a direct hire opportunity offering long-term career stability and growth with a company that's driving innovation in clean energy solutions. As a key member of the IT support team, you'll be responsible for resolving escalated technical issues, assisting with system upgrades, and ensuring end-users receive timely and effective support.
This position is ideal for a proactive and technically adept professional who thrives in fast-paced environments and enjoys troubleshooting complex issues. You’ll work closely with Tier 1 support, system admins, and other IT professionals to maintain seamless IT operations. If you’re someone who enjoys solving problems, improving processes, and making a direct impact on users' daily productivity—this is the role for you.
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Provide second-tier support to end-users via phone, email, and ticketing systems.
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Diagnose and resolve hardware, software, and network issues that Tier 1 could not resolve.
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Assist in onboarding and offboarding users, including setting up equipment and access.
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Escalate critical incidents to higher-level support teams when necessary.
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Maintain and update documentation for IT procedures and troubleshooting guides.
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Support and maintain enterprise applications, printers, and mobile devices.
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Help with system upgrades, patching, and maintenance tasks as needed.
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Monitor and respond to system alerts and performance issues.
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Maintain strong communication with end-users to ensure high satisfaction.
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2+ years of experience in a Tier 2 or equivalent IT support role.
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Strong knowledge of Windows and macOS environments.
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Proficiency with Microsoft 365, Active Directory, and basic networking concepts.
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Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
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Ability to troubleshoot hardware (laptops, desktops, peripherals).
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Familiarity with remote support tools and VPN configurations.
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Excellent communication and interpersonal skills.
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IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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Competitive base salary
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Opportunities for professional development and training
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Hybrid work flexibility (after onboarding)
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A collaborative and supportive team environment
Tier2Tek Staffing - Direct Hire
