Position title
Desktop Support II
Description

Tier2Tek Staffing is hiring on behalf of our client for a Desktop Support II position. This is a direct hire opportunity with a reputable company in the Financial Services industry, offering a dynamic work environment and excellent growth potential.

The Desktop Support II role provides advanced technical support to end-users, ensuring the smooth operation of desktop systems, hardware, and software. This role requires exceptional troubleshooting skills, excellent customer service, and the ability to work independently or within a team to resolve issues efficiently.

Responsibilities
  • Provide Level II technical support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, and troubleshoot hardware, software, and operating systems (Windows and macOS).
  • Respond to support tickets and resolve escalated technical issues promptly.
  • Assist with system upgrades, patches, and software deployments.
  • Set up and configure user accounts, email, and applications.
  • Collaborate with IT teams to support network connectivity and troubleshooting.
  • Document incidents, resolutions, and technical processes accurately.
  • Train end-users on basic IT best practices and system usage.
  • Maintain inventory of IT equipment and manage hardware replacements as needed.
  • Assist in on-site and remote IT support for users across multiple locations.
Qualifications
  • Associate's degree in Information Technology, Computer Science, or equivalent experience.
  • 2+ years of experience in Desktop Support or IT Help Desk roles.
  • Strong knowledge of Windows OS, macOS, and Microsoft Office 365 applications.
  • Familiarity with Active Directory, user management, and basic networking concepts.
  • Experience troubleshooting hardware, software, and peripheral devices.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities and resolve issues efficiently.
  • Experience with ticketing systems like ServiceNow, Zendesk, or similar platforms.
  • A+ Certification or related IT certifications (e.g., MCP, ITIL) preferred.
Job Benefits
  • Competitive salary with performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company matching.
  • Paid time off (PTO) and company holidays.
  • Professional development opportunities and certification reimbursement.
  • Collaborative work environment with career growth potential.
  • Employee wellness programs and perks.
Contacts

Tier2Tek Staffing - Direct Hire
(720) 722-2385

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Financial Services
Job Location
1800 Glenarm Pl, Denver, CO, 80202, United States
Working Hours
8am to 5pm
Base Salary
$60,000-$75,000 Per year
Date posted
December 16, 2024
Valid through
January 17, 2025
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Position: Desktop Support II

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Thank you for your application! If your qualifications and experience align with the specific needs of the hiring company, a recruiter will be in touch to discuss the position further.