Position title
Desktop Support Analyst
Description

Tier2Tek Staffing is hiring a Desktop Support Analyst on behalf of our client. This is a direct hire position in the healthcare industry. The ideal candidate will provide technical support for end-users, ensuring optimal system performance and a seamless IT experience.

Responsibilities
  • Provide hands-on and remote support for desktops, laptops, and peripheral devices.
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Install, configure, and maintain operating systems and applications.
  • Manage and support user accounts, permissions, and access rights.
  • Assist with hardware and software deployment and upgrades.
  • Document support activities, incidents, and resolutions in the ticketing system.
  • Collaborate with IT teams to identify and implement system improvements.
Qualifications
  • Education: Associate's degree in IT, Computer Science, or related field preferred; equivalent experience accepted.
  • Experience:
    • 2+ years of experience in desktop support or a similar role.
    • Proficiency with Windows and macOS operating systems.
    • Experience with Active Directory, Microsoft 365, and IT ticketing systems.
  • Skills:
    • Strong problem-solving and technical troubleshooting skills.
    • Excellent interpersonal and communication abilities.
    • Ability to prioritize and handle multiple tasks in a fast-paced environment.
  • Certifications (preferred):
    • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar credentials.
Job Benefits
  • Competitive salary with opportunities for performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with employer match.
  • Paid time off, including holidays, vacation, and sick leave.
  • Professional development opportunities, including certification reimbursement.
  • Supportive and collaborative work environment.
Contacts

Tier2Tek Staffing - Direct Hire
(720) 722-2385

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Healthcare
Job Location
3010 S Kedzie Ave, Chicago, Illinois, 60623, USA
Working Hours
8am to 5pm
Base Salary
$50,000-$70,000 Per year
Date posted
January 20, 2025
Valid through
February 24, 2025
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Thank you for your application! If your qualifications and experience align with the specific needs of the hiring company, a recruiter will be in touch to discuss the position further.