Position title
Desktop Support Analyst
Description
Tier2Tek Staffing is hiring a Desktop Support Analyst on behalf of our client. This is a direct hire position in the healthcare industry. The ideal candidate will provide technical support for end-users, ensuring optimal system performance and a seamless IT experience.
Responsibilities
- Provide hands-on and remote support for desktops, laptops, and peripheral devices.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain operating systems and applications.
- Manage and support user accounts, permissions, and access rights.
- Assist with hardware and software deployment and upgrades.
- Document support activities, incidents, and resolutions in the ticketing system.
- Collaborate with IT teams to identify and implement system improvements.
Qualifications
- Education: Associate's degree in IT, Computer Science, or related field preferred; equivalent experience accepted.
- Experience:
- 2+ years of experience in desktop support or a similar role.
- Proficiency with Windows and macOS operating systems.
- Experience with Active Directory, Microsoft 365, and IT ticketing systems.
- Skills:
- Strong problem-solving and technical troubleshooting skills.
- Excellent interpersonal and communication abilities.
- Ability to prioritize and handle multiple tasks in a fast-paced environment.
- Certifications (preferred):
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar credentials.
Job Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with employer match.
- Paid time off, including holidays, vacation, and sick leave.
- Professional development opportunities, including certification reimbursement.
- Supportive and collaborative work environment.
Contacts
Tier2Tek Staffing - Direct Hire
(720) 722-2385
Hiring organization

Employment Type
Full-time
Beginning of employment
ASAP
Duration of employment
No End - Direct Hire
Industry
Healthcare
Job Location
3010 S Kedzie Ave, Chicago, Illinois, 60623, USA
Working Hours
8am to 5pm
Base Salary
$50,000-$70,000 Per year
Date posted
January 20, 2025
Valid through
February 24, 2025